Archive for category Marketing

Backlink Strategies

Once you create a website, one of the most important things you can do to market your site is to get some backlinks (someone linking to your website, from their website). Why? Because Google cares, that is why.  Google uses the number of backlinks that you have (among others) as a method of measuring your ranking. And the higher you are ranked, the more web traffic you should get.

But getting backlinks can be difficult if you don’t have a strategy. So with that in mind, I recommend you get out pen and paper and read The Complete List of Link Building Strategies that was created by Point Blank SEO. And remember, getting one good backlink will outweigh a hundred lousy ones – so think ‘quality’ and ‘relevancy’.

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Good Website Content

What makes a website stand apart from other websites? The first answer that comes to my mind is the website design, right? But what is often overlooked is the content of the website: meaning what the website is saying, and how it is saying it.

Now personally I’m not really a “content guy” – I tend to cut and paste content into the website that I’m making or maintaining, so I’m not a real good person to ask to do that sort of thing. But even though I can’t ‘do’, like most everyone you know good content when you see it.

So that is why I recommend you read this article about content marketing. By Smashing Magazine, it breaks the whole idea down into understandable parts, and makes even me think I might be able to right great website content (smile).

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Do you really need backlinks?

I’ve worked SEO for some years now, and remember fondly (not) how I would put my websites into various directories, lists, blogs and phone books.  Spent quite a bit of time doing it, and today find that it means next to nothing.

So I saw the image below recently on Wikipedia, under Page Rank, which clearly shows that 1 good backlink will trump a hundred lesser backlinks every time, (the orange website C).  Even though website B (red) has lots more backlinks, website C is almost as high with just the single link coming into its site from a highly ranked site.

So the point I would make here is this: stop wasting your time on getting lots of poor back links. Instead concentrate on getting authority backlinks – backlinks that are from “quality” websites relevant to your own.  I’ll write a another post on this, because it is important enough to deserve its own space.

400px-PageRanks-Example.svg

And to be clear on one point. For a new website just starting out, the lesser known backlinks can and do help to get your site discovered around the web.

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Website Analytics

So which website statistics are most important to look at when evaluating the performance of your website? The easy answer is to say the traffic levels – and you would be dead wrong. A high traffic website can still fail if it is not converting the traffic into sales or leads.

So for someone like me who gets hired to improve the performance of a website, the website analytics are crucial to the cause.  Knowing which statistics to look at, understanding what they mean, as well as making them understandable to the client is what it is all about. The first order of business is to get a good snapshot of how the site is performing right now, then second is to figure out how to make things better.

If you are selling stuff, or gathering leads from the site – a good performer is usually pretty easy to spot. With a good performer you don’t need to look at the statistics to know – you look in the cash register (smile).  But wait a second, even with a so-called good performing website – don’t you want to improve it even more, make even more money?  Of course you do!

And you don’t want to just look at the current statistics for the site – what is important is to know the trends. You put the statistics into a spreadsheet if you have to each week, and that way you can tell if you are improving or not. You can take an action on the site and then watch and see if it results in the desired way.

When I first work on a site, I can usually get some significant improvements made because the site is usually missing some fundamental stuff – this is the low hanging fruit. But as you continue, it gets harder and harder to improve things, and at that point you have to look for incremental improvements over time – which is only identified by using trend data.

Anyways, sorry for being so long-winded with this. But with that in mind, here is a breakdown of some stats I tend to watch close. The most important ones are #1 – #3, the others are helpful indicators for your site.

  1. Traffic level breakdown – knowing who it is coming into your site, broken down into 4 main areas.

    1. SEO traffic. Your ‘seo traffic’ is coming in from the search engines, and can be improved by implementing some SEO tactics and strategies. This traffic is highly valued because it is free, and typically represents the level of new customers you are attracting.
    2. Referral traffic. This is traffic coming to you from other websites. Also helps with your SEO efforts because these are the holy backlinks everyone talks about.
    3. Direct traffic. This is the traffic coming from bookmarks, or otherwise from people who already know you.
    4. SEM traffic. This is your paid traffic like PPC, banner ads, or what have you.  A larger company probably has this broken down further by source.
  2. Keyword ranking is important because you will want to increase your SEO traffic into the site. Find a tool that will check the ranking of your desired keywords, and measure them each week.
  3. Goals achieved tells you if the website visitor is doing what you want, buying something, submitting a lead, funneling to certain information, etc.
  4. Bounce rate will show you if people are actually viewing your site, or coming to it by accident.
  5. Pages per visit will show how interested people are in your site and what you are offering.
  6. Unique visitors will tell you how many new visitors are coming into the site, instead of returning visitors.
  7. Top content will give a list of pages that are most visited on your site.
  8. Site navigation will tell you the most often traveled paths thru your site.

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I’m Number One!

I shake my head over some of the promises being made to website owners regarding SEO.  I get lots of spam emails myself , where some SEO company based out of India is promising to make me “number 1 in the search engines!”  So let me address this a little bit, put it into perspective.

First off, the point is not just to be “number 1″ – the point is to be “number 1″ for the keyword that you want.  Huge difference.  Anyone can get number 1 rankings for the keyword phrase “doohickey 123″ by simply placing that prominently on their website. Since no one else is competing for that phrase – give it about 2 weeks and you will be number 1 in google for that term. That is the scam – they take advantage of the fact that people don’t really understand what SEO is about.

If you make yourself a website and have high hopes for it’s success, an important area to look at is who your competitors are, and what are they optimizing for. Obviously they will be optimized for the keywords people are using the most – so a good tactic for new website owners is to use keywords that are more “niche” than what your competition is doing.

So instead of optimizing for “idaho plumber” you optimize instead for “boise plumber” – you make the keyphrase less broad. To make that even more effective, you make lots of pages optimized for lots of niche keywords.

Another thing to watch out for with some SEO companies are the ones using what is called “black hat” techniques in your name. If you hire someone to get you better SEO, and they are using techniques forbidden by Google, then Google can ban your website – and it will take you awhile to recover from that.

I’ve had some good success doing SEO for my customers, and you want to know my secret?  I do what Google says I should do – and I do it very well. I admit that doesn’t sound as attractive as promising you the “number 1 position” or “10,000 backlinks” – what it is though is effective.  I’m just saying.

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Which Test Won?

I do a lot of testing of webpages – pitting two versions of a page against each other in the attempt at raising its conversion rate (CR).  The idea is to find the winner, and then do the test again having a newer version of the page to increase the CR even more.

Anyways, there is a website called Which Test Won that shows actual tests people have run, and for fun lets you try and guess which version of the test won. Pretty interesting, and a good place to look for ideas on how to improve your own site.

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Directory List

When creating a new website, the next important step is for you to get the word out that the website exists – to market the thing.  And for SEO purposes you need to get yourself some inbound links to your website (links coming from other websites back to yours).  So one of the basic SEO things to do is get your site added to some directories.  Directories are not what they once were – Google has downgraded most of them so they aren’t worth the effort.  And there are so many of them out there – which ones do you choose? As always when it comes to links, you need to base your decision on 1) relevancy, 2) quality and also 3) cost.

Relevancy - does the direc tory target your industry or did you have

to search their listings to find your category?

Quality - what does Google think of the site?  Ideally you want to be listed in those website directories that Google considers important.  Its all about the Google.  And stay away from those directories that are more interested in pushing their ads than pushing your listing (just my opinion).

Cost - many are free, but I’d make a guess and say a “good deal” would be a link from a good directory for about 20 / year.

I’ve created a list of website directories that you can download, an Excel file.  I have a column in it for PR, which is for Google page rank, but do feel free to modify it any way you want.  The information like PR rank and cost is about a year old or so, so be warned not to rely on it.  What I try to do is sort them by page rank, then look at each of them for quality and cost.  And then make the ‘buy’ decision from that…

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Do you have a successful website?

One of the things I seem to do a lot is figuring out how to make a particular website more successful – which first begs the question of how do you define success?  Then more importantly is the question of what you do to get things turned around.  There are tons of helpful articles online that will help you get started (see below), I also have some other marketing articles posted that will help, and you will quickly notice that many are saying contradictory things to the point that you will get confused on how to proceed. No worries – remember that no single solution is right for everyone, and definitely not right for every website. Because if there was one single “best design” for a website, then they would all look the same.

Here is a basic list of things to get you going.

  1. First of all look at the level of web traffic – you may simply not be getting enough traffic to do anything with. If that is the problem, this needs fixed first.
  2. If you are getting web traffic, but no one is converting, then do a little detective work on what is ailing you and then take action:
    1. What is your bounce rate? If it is really high, then people are either coming to your site by mistake or your web design sucks.  Fix it!
    2. What is the page views per visit? If it is very low, then your web content needs fixed (assuming your website is set up with multiple webpages). If you have lots of people moving round your site but no one is converting, then your offer may need to be tweaked.
    3. What is the fall-off rate in your sign up form, or shopping cart?  If people are looking like they want to convert by clicking the sign up button, but no one converts, take a close look at your form or cart first. In my experience that will have the greatest impact on increasing CR.
  3. Basically you need to figure out what is going on – there are lots of statistics available to give you hints, so just narrow it down to the likely issues, and then address them!  Take action!  Usually it means for you do some of the things that the experts say you should, so take a look at some other articles in this blog, or do a little research online.  Below are some links that will help with ideas.  I would not take any single article from anyone and think it is gospel (even this one) – instead you want to find the “golden nuggets” in each.
  4. Lastly I would urge everyone to have some sort of testing program for their website.  If you put two different versions of your webpage up – the normal one you have (the control) and another different design – it will definitely give you improvement. Let the two run side by side and see which is better.  Once you have a winning design in the test – immediately take the winner and run it against a new alternative one, and just make it a continual process of improvement.  Something as simple as the button that gets clicked on the form can make a difference – you just need to keep testing.

Here are some links you might find helpful:

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Increasing Conversion Rates

As I always say, it is much easier to increase your website conversion rates, than to get more traffic to your site. So I get asked how to best go about it – how do you increase your CR? First thing is that you need to know what your current CR is – duh.

I would recommend going back to the basics – reduce your form fields, place your offer up top and overt, etc.

After making these initial revisions for improvement, you are likely to see dramatic improvements too. But what specifically are the “basics” you need to go back to?  A good place to give you lots of ideas is Conversion Critic.  Basically they ask you lots of questions about your website, then “score” you on your answers.  They don’t actually evaluate your website for you – they make you look at it yourself, which is what I like about it.  Also, the Conversion Critic website is ran by people who offer these type services, so beware that you may get a call from them about your site. But even so, it is one good way to go over the basic setup of your site and look for opportunities for improvement.

Now if you have already done all the basic stuff, then your site has already picked all the low-hanging fruit. What you need to do is set up a testing program, either A/B or multivariate, to find out what works best for the type customer you have coming to your site.  Google offers both types for free, as usual, and are not bad to get you started.

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Adding “Live Chat” to Your Site

One option available to any website owner is placing ‘live chat’ on their website. I have it on some of my websites, and there are pros and cons to having it:

Pros:

  • It is inexpensive to place on the site – some nice chat software is available for about $20 / month.
  • Very easy to set up – can be up and running in usually under 10 minutes (although you do have to set up how you want it to run, and do some testing / training on it)
  • You can raise your over-all conversion rate by being able to communicate with those people in a hurry, or with those people who want to remain anonymous.
  • The functionality for most of the chat companies is pretty high. The ‘live chat’ emblem on the site will automatically let the site visitor if you are online or not – and if not will send you an email notification someone tried contacting you.
  • An excellent side benefit is that you can get some analytics on your website visitors, like where they are located, what keyword they used to get to your site, what pages they’ve viewed, how many times they’ve visited your site, all in real time. (if you are smart, you are already getting this info with real analytics software)

Cons:

  • You have to have someone available

    to answer questions.

  • You can annoy your website visitors by being too intrusive – like if you have a pop-up that keeps asking them to chat.

Overall, the pros easily outweigh the cons.  It is just another tool you can use to be more successful.  Sure, having chat doesn’t make sense for every type website – but any website where a ‘conversion’ is important it only makes sense to include chat as an option.

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